At Barros Hair, we take great pride in the quality of our products. Due to the nature of human hair extensions and for hygiene reasons, we are unable to accept all returns. Please read the information below before requesting a return.
Returns
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return, your item must:
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Be unused and in its original condition.
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Have all security ties, packaging and labels intact.
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Show no signs of being worn, washed, brushed, coloured, cut or altered in any way.
For hygiene reasons, we cannot accept returns on any hair extensions that have been opened, handled beyond reasonable inspection, or where the hygiene seal has been removed, unless the item is faulty.
Barros Hair reserves the right to inspect all returned items before approving a refund.
Faulty or Incorrect Items
If you believe your order is faulty, damaged or you have received the incorrect item, please contact us within 48 hours of delivery.
Where possible, please include:
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Your order number.
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A description of the issue.
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Clear photographs showing the fault or incorrect item.
If your item is confirmed to be faulty or incorrect, we will arrange an appropriate resolution, which may include a replacement, repair or refund.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed back to your original payment method within 5–10 working days. Please note that your bank or payment provider may take additional time to process the refund.
Original shipping costs are non-refundable unless the return is due to our error or a confirmed fault.
Return Postage
Customers are responsible for the cost of returning eligible items unless the return is due to a fault or an error on our part.
We recommend using a tracked postal service, as we cannot accept responsibility for returns lost in transit.