1. Introduction
These Terms & Conditions apply to your use of the Barros Hair website and any purchases made through it. By accessing our website or placing an order, you agree to these terms.
If you do not agree with these Terms & Conditions, please do not use our website.
2. Products
We aim to ensure all product descriptions, images and prices are accurate. As our products are made from natural human hair, slight variations in colour, texture and appearance may occur.
These natural variations are not considered faults.
3. Orders
Once you place an order, you will receive an order confirmation email. This confirms we have received your order but does not guarantee acceptance.
We reserve the right to refuse or cancel any order where necessary, including where products become unavailable or pricing errors occur.
4. Pricing & Payment
All prices are displayed in GBP (£) unless stated otherwise.
Payment must be received in full before your order is dispatched.
5. Shipping
Delivery times are estimates and may vary depending on your location or courier delays.
Barros Hair is not responsible for delays caused by third-party delivery services once your order has been dispatched.
6. Returns & Refunds
Please refer to our Refund & Returns Policy for full details.
Due to hygiene reasons, opened or used hair extensions cannot be returned unless they are confirmed to be faulty.
7. Faulty Products
If you believe you have received a faulty item, please contact us as soon as possible with your order number and supporting photographs.
Each claim will be investigated before a refund, replacement or exchange is approved.
8. Intellectual Property
All content on this website, including images, branding, logos, product descriptions, graphics and text, remains the property of Barros Hair unless otherwise stated.
Content may not be copied, reproduced or used without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Barros Hair shall not be liable for any indirect, incidental or consequential loss arising from the use of our website or products.
Nothing in these Terms & Conditions limits your statutory consumer rights.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy.
11. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Any changes will be published on this page and will take effect immediately.
12. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us using the details provided on our Contact Us page.